​Cancellation Policy

We completely understand that sometimes plans need to change and your time is just as valuable as ours.

To ensure we can continue delivering the highest level of service to every guest, we kindly ask for at least 48 hours’ notice if you need to reschedule or cancel your appointment.

Cancellations made with less than 48 hours notice will result in the loss of your deposit. If we are able to fill your appointment, your deposit will remain on your account as credit toward a future booking.

This policy protects the time of our team and ensures we can offer appointment opportunities to clients on our waiting list, all while maintaining the experience you deserve.

 

Deposit Policy

Your appointment is reserved just for you and we want to make sure everything is perfectly prepared to deliver your dream result.

To secure your booking, a deposit is required for all services. This will be credited toward your appointment on the day. Please note a deposit for each individual service booked in will be taken.

Deposit amounts are as follows:

• Cutting or styling only – £10 deposit

• Colour + cutting appointments – £10 deposit per service (e.g. £20 total for both)

• Services over £100 – £25 deposit for each service booked for over £100

• Hair extensions – Deposit amounts are discussed and confirmed during your consultation

• Keratin smoothing treatments – £50 deposit

Deposits are fully refundable or transferable with at least 48 hours’ notice if you need to reschedule.

If you do need to make a change, we kindly ask that you contact the salon directly via phone, email, or our booking system to ensure your request is received.

For late cancellations or missed appointments, your deposit may be retained — unless we are able to fill the appointment, in which case your deposit will remain on your account as credit.

This system helps us honour our time, prepare thoroughly, and ensures that every guest is as committed to their appointment as we are to delivering exceptional results.

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Confidence Guarantee

We want you to leave your appointment feeling confident, cared for, and completely delighted — every time.

If something doesn’t feel quite right, please let us know. We invite you to contact us within 7 days of your appointment, and we’ll be happy to arrange a refinement appointment to bring your result in line with what was agreed during your consultation.

Any refinements must be carried out within 14 days of your original appointment.

To ensure we can offer the best level of support, we ask that any aftercare advice provided at your appointment is followed, including the use of recommended professional products.
This helps us protect the integrity of your results and ensures any refinements are made with your hair in its intended condition.

This policy reflects our commitment to excellence and our belief that every guest deserves to feel truly seen and supported.

 

Late Arrival Policy

To respect the time of our stylists and other guests, we may need to adjust or reschedule your appointment if you arrive more than 10 minutes late.
This ensures we don’t compromise the quality of your service or run behind for the next guest and also ensures that you do not lose your booking deposit if the service cannot be performed due to your late arrival.

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Children in the Salon

As a space designed for rest, results and relaxation, we kindly ask that you do not bring children to your appointment unless they are receiving a service.
This allows you, and others, to fully unwind and enjoy your time with us. We understand that this might not be possible all of the time, and ask that you make us aware that you will be attending your appointment with an additional person so we can make sure there is room for them on the day.

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Patch Test Policy

For your safety, our colour services require a patch test at least 48 hours before your appointment.

If you haven’t visited the salon for one of these services in the last 12 months, a new patch test will be required before we can proceed.

We appreciate your understanding, as this helps us uphold the highest standards of client care and safety.